Managing Your Claim

Re-entering Your Home After an Earthquake

What to Do:

1. Check for Structural Damage:

   • Look for cracks in walls, ceilings, and foundations.

   • Inspect for any signs of instability or potential collapse.

2. Turn Off Utilities:

   • If you suspect damage to gas lines, electrical wiring, or water pipes, turn off the main valves and switches.

   • Leave the house immediately if you smell gas.

3. Wear Protective Gear:

   • Wear sturdy shoes, gloves, and a hard hat to protect yourself from debris and potential hazards.

4. Inspect for Hazards:

   • Check for fallen power lines, broken glass, and other hazards.

   • Be cautious of weakened structures that could collapse.

5. Ventilate the Area:

   • Open windows and doors to ventilate the house, especially if you suspect gas leaks.

6. Take Notes and Photos:

   • Document any damage you find with notes and photographs for your insurance claim.

What Not to Do:

1. Do Not Enter If Unsafe:

   • Do not enter the home if there are signs of severe structural damage or if authorities have deemed it unsafe.

2. Do Not Use Open Flames:

   • Avoid using candles, matches, or lighters until you are sure there are no gas leaks.

3. Do Not Turn on Appliances:

   • Do not turn on electrical appliances or lights until you have ensured there are no electrical hazards.

4. Do Not Move Heavy Objects:

   • Avoid moving heavy furniture or debris without assistance, as this could cause further injury or damage.

5. Do Not Consume Tap Water:

   • Avoid drinking tap water until you have confirmed it is safe from contamination.

By following these steps, a family can ensure their safety and effectively manage your insurance claim.